This policy forms part of the SolveDesk Terms and Conditions and applies to all payments made through the Website or directly to Solve Desk Service Private Limited.
1. Prices
1.1 All prices are in Indian Rupees and are exclusive of GST, which is charged at the applicable rate (currently 18% on most of our services).
1.2 Prices shown on the Website may change at any time. The price applicable to you is the one shown at the time of your payment or in your signed order form.
1.3 Government fees, stamp duty, courier charges and third-party charges are payable in addition, unless the plan expressly includes them.
2. Payment terms
2.1 All plans are payable in full in advance, unless a different schedule is agreed in writing.
2.2 We accept payment through the payment gateway on the Website (UPI, debit card, credit card, net banking) and by bank transfer to our account notified on the invoice. We do not store your card details; payments are processed by our payment gateway partner.
2.3 A tax invoice will be issued in the name and GSTIN provided by you. Please provide correct details before payment, as invoices cannot ordinarily be re-issued after the GST return for that month is filed.
2.4 Services begin only after the payment is received in full and KYC is completed.
2.5 If you deduct tax at source, you must deposit it and issue the TDS certificate within the time required by law; otherwise the amount deducted will be treated as unpaid.
3. Renewals and late payment
3.1 Renewal fees are payable before the expiry of the current term. We will send a reminder 15 days before expiry.
3.2 If the renewal fee is not received by the due date, we may suspend the Services, including mail handling and use of the address, and the provisions on expiry in the Terms and Conditions will apply.
3.3 Overdue amounts may carry interest at 1.5% per month from the due date until payment.
4. Security deposit
Where a plan requires a refundable security deposit, it will be refunded without interest within 30 days after the end of the Services, after adjusting unpaid fees, damages and charges, and after you submit proof of change of your registered office and GST address.
5. Cancellation and refunds
| Service | When you cancel | Refund |
|---|---|---|
| Virtual office plan | Before KYC is approved and before any address document is issued | Full refund, less a processing fee and payment gateway charges |
| Virtual office plan | After any address document (NOC, agreement, utility bill) is issued | No refund, as the documents and partner commitments are already made |
| Virtual office plan | If we are unable to provide the address documents for reasons attributable to us | Full refund of the plan fee |
| Virtual office plan | If GST or company registration is rejected by the authority | Free change to another address in the same city, once, if rejection is due to the address documents. Rejection due to your documents or business details is not eligible. |
| Meeting room booking | 24 hours or more before the booking | Full refund or credit for a future booking |
| Meeting room booking | Less than 24 hours before, or no-show | No refund |
| Add-on services (GST registration, return filing, company or LLP registration) | Before work begins | Full refund, less payment gateway charges |
| Add-on services | After work begins or a filing is made | No refund of professional fees. Government fees once paid are not refundable. |
| Mail forwarding and courier charges | After dispatch | No refund |
| Business signage | After the signage is ordered or installed | No refund |
5.1 Fees for any unused part of a term are not refundable when you terminate for convenience or when we terminate because of your breach, false KYC or misuse of the address.
5.2 Discounts, offers and free add-ons are not refundable and cannot be exchanged for cash.
6. How to request a refund
6.1 Send your request to booking@solvedesk.space or WhatsApp +91 62900 74471, with your name, invoice number, payment reference and reason.
6.2 We will reply within 3 working days. Approved refunds will be made to the original payment method within 7 to 10 working days of approval. Bank or gateway timelines may add to this.
6.3 GST charged on a refunded amount will be refunded or adjusted by a credit note, as permitted under GST law.
7. Chargebacks and failed payments
If a payment fails or is reversed by your bank, the Services will be suspended until the payment is made. Please contact us before raising a chargeback, so that we can resolve the issue.
8. Contact
For billing and refund queries: booking@solvedesk.space | +91 62900 74471